Long term customer here, over 20 years but a bad lunch and bad treatment by a female manager and the waitress was enough for me. I can overlook the filthy carpet and a mistake or two in the kitchen but not the confrontational and embarrassing treatment I received at lunch on Thursday. No excuse for that, I won't be back.

Good morning Lucky House, I spoke to you last evening about me getting the wrong order: General Tso's and White rice, that was given to DoorDash for delivery, instead of Kung Po Chicken and Brown rice-Extra Hot. I was told I have to go back to DoorDash for a refund and reorder. They did nothing wrong here and I am just asking you to make this right by giving me my order minus the spring roll and soup, which was correct. There should be no charge. Please advise. Best regards, Bob Plemel 614-423-8395 Paid with Visa Ending in 4654 Lucky House Chinese Restaurant Total: $13.12 Your receipt 5704 Great Hall Ct, Columbus, OH 43231, USA - For: Bob Plemel - 1x Egg Drop Soup (Soups) $3.60 1x Kung Bao Chicken - L (Lunch - Chicken A La carte) • Extra Hot • Brown Rice $10.50 1x Spring Roll (Starters) $3.15 ORDER#1118

Your gallery does not state what the dishes are. You have no description of the stirfry shrimp and scallops. is there sauces? is there veggies? is the seafood have a tempura coating? no answers? Please help people that want to try new things. we are reluctant if we cannot understanding of the flavors and preparation.

Good afternoon Lucky House, I still have not heard back from you about my situation. Can you please let me know what you plan to do to make this right. I'm a Senior, retired from Chase on Brooksedge Dr. and I would appreciate a reply. Regards, Bob Plemel 614-423-8395 Good morning Lucky House, I spoke to you last evening about me getting the wrong order: General Tso's and White rice, that was given to DoorDash for delivery, instead of Kung Po Chicken and Brown rice-Extra Hot. I was told I have to go back to DoorDash for a refund and reorder. They did nothing wrong here and I am just asking you to make this right by giving me my order minus the spring roll and soup, which was correct. There should be no charge. Please advise. Best regards, Bob Plemel 614-423-8395

Was sent this morning... Good morning Lucky House, Please review and let me know if I can please get my Kung Pau Chicken? Regards, Bob Plemel 614-423-8395 ----------------------------------------- From: RPlemel@insight.rr.com To: "rplemel@insight.rr.com" Cc: Sent: Saturday October 9 2021 9:29:41AM Subject: FW: Order Confirmation for Bob from Lucky House Chinese Restaurant Good morning Lucky House, I spoke to you last evening about me getting the wrong order: General Tso's and White rice, that was given to DoorDash for delivery, instead of Kung Po Chicken and Brown rice-Extra Hot. I was told I have to go back to DoorDash for a refund and reorder. They did nothing wrong here and I am just asking you to make this right by giving me my order minus the spring roll and soup, which was correct. There should be no charge. Please advise. Best regards, Bob Plemel 614-423-8395

I ordered 4 entrees and 6 eggrolls, $86.50 before tax last night through Doordash. I asked for house mustard as special instructions with the eggrolls. The amount provided was about 1/2 cup and you charged me $10.17 for mustard!!! We live close and order routinely. I almost always ask for house mustard which is never an upcharge. We love your food, but if you are going to charge me for condiments I don't know if I can keep using Lucky House. Steve Criswell, 970 Raintree Court, 614-794-4516,

Dinner menu please.

Could you put the names of each dish on your photos? Then when someone sees one they would like to try, they would know what to order.

You don’t have Egg Foo Young or Lemon Chicken on your menu that I could find...

Do you serve alcohol?